Support

Need help with downloads, activation, or updates? Email support@dovesonic.com.

Include app name, Windows version, what happened, and what you expected.

For refund requests, please email support first before opening a dispute so we can resolve it quickly and avoid dispute fees for both sides.

My Downloads (Secure Access)

  1. Go to My Downloads.
  2. Enter your purchase email.
  3. Open the one-time sign-in link sent to your inbox.
  4. View your downloads and activation code.

Sign-in links are one-time and short-lived for account safety.

Activation Reset Policy

You can reset activation from My Downloads. Reset marks your current code unused again.

  • Same code stays visible.
  • One self-service reset maximum per order.
  • First reset becomes available 30 days after purchase.
  • After that one reset, contact support for help.

Refund Policy

Software is delivered instantly with a permanent license, so refunds are not offered for change of mind or accidental purchase.

If software is not functioning correctly and we cannot resolve it after troubleshooting, a refund may be issued. Please contact support within 7 days of purchase.

For refund requests, please email support first before opening a dispute so we can resolve it quickly and avoid dispute fees for both sides.

Download Issues

  • Try another browser (Edge/Chrome/Firefox).
  • Open Downloads (`Ctrl+J`) and click Keep/Allow if blocked.
  • Pause VPN/proxy and retry.
  • If ZIP fails, re-download and extract with 7-Zip.

Windows SmartScreen

  • Open app file.
  • Click More info.
  • Click Run anyway.

Quick Answers

How do I get the latest build?

Use My Downloads after email sign-in.

Do I need to email support for a reset?

No. You can use the reset button in My Downloads when eligible.

Still stuck?

Email support@dovesonic.com.

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