Support

Need help with downloads, activation, or updates? Email support@dovesonic.com. Include app name & details about your issue.

For refund requests, please email support first before opening a dispute so we can resolve it quickly and avoid dispute fees for both sides.

Quick start video: available in My Downloads and after checkout.

My Downloads (Secure Access)

  1. Go to My Downloads.
  2. Enter your purchase email.
  3. Open the one-time sign-in link sent to your inbox.
  4. View your downloads and device status.

Sign-in links are one-time and short-lived for account safety.

Email Activation + Device Access

New versions activate by email sign-in inside the app. Use the same email you used at checkout.

  • One active device at a time per purchase.
  • You can replace active device from the app or My Downloads.
  • Legacy builds remain available for fallback if needed.
  • If email delivery fails, contact support and we can help manually.

Refund Policy

Software is delivered instantly with a permanent license, so refunds are not offered for change of mind or accidental purchase.

If software is not functioning correctly and we cannot resolve it after troubleshooting, a refund may be issued. Please contact support within 7 days of purchase.

For refund requests, please email support first before opening a dispute so we can resolve it quickly and avoid dispute fees for both sides.

Download Issues

  • Try another browser (Edge/Chrome/Firefox).
  • Open Downloads (`Ctrl+J`) and click Keep/Allow if blocked.
  • Pause VPN/proxy and retry.
  • If ZIP fails, re-download and extract with 7-Zip.

Windows SmartScreen

  • Open app file.
  • Click More info.
  • Click Run anyway.

Quick Answers

How do I get the latest build?

Use My Downloads after email sign-in.

How do I activate now?

Open the app and sign in with the same email used at checkout.

Still stuck?

Email support@dovesonic.com.

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