Support

Need help with downloads, activation, or updates? Email support@dovesonic.com. Include app name & details about your issue.

For refund requests, please email support first before opening a dispute so we can resolve it quickly and avoid dispute fees for both sides.

Quick start video: available in My Downloads and after checkout.

My Downloads (Secure Access)

  1. Go to My Downloads.
  2. Enter your purchase email.
  3. Open the one-time sign-in link sent to your inbox.
  4. View your downloads and activation code.

Sign-in links are one-time and short-lived for account safety.

Activation Reset Policy

You can reset activation from My Downloads. Reset marks your current code unused again.

  • Same code stays visible.
  • One self-service reset maximum per order.
  • First reset becomes available 30 days after purchase.
  • After that one reset, contact support for help.

Refund Policy

Software is delivered instantly with a permanent license, so refunds are not offered for change of mind or accidental purchase.

If software is not functioning correctly and we cannot resolve it after troubleshooting, a refund may be issued. Please contact support within 7 days of purchase.

For refund requests, please email support first before opening a dispute so we can resolve it quickly and avoid dispute fees for both sides.

Download Issues

  • Try another browser (Edge/Chrome/Firefox).
  • Open Downloads (`Ctrl+J`) and click Keep/Allow if blocked.
  • Pause VPN/proxy and retry.
  • If ZIP fails, re-download and extract with 7-Zip.

Windows SmartScreen

  • Open app file.
  • Click More info.
  • Click Run anyway.

Quick Answers

How do I get the latest build?

Use My Downloads after email sign-in.

Do I need to email support for a reset?

No. You can use the reset button in My Downloads when eligible.

Still stuck?

Email support@dovesonic.com.

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