DoveSonic Support

How can we help?

Hi, I’m ThundaShelly. I build and support DoveSonic myself. You can find quick help here for DoveSonicEQ, NodeEQ, AutoSonic and SoundSight, or email me directly.

Email me Open My Downloads

Need help with a refund? See the refund policy or email me and I’ll take a look.

Downloads

Access your purchases

  1. Open My Downloads.
  2. Enter the email used at checkout.
  3. Use the one-time sign-in link sent to your inbox.
  4. Download the latest installer for your product.

Check spam or promotions if the email does not arrive. Sign-in links are short-lived and can only be used once.

Activation

Email and device access

  • Sign in inside the app using your purchase email.
  • Each purchase supports one active device at a time.
  • Use the app or My Downloads when replacing your active PC.
  • Email me if you no longer have access to the purchase email.
DoveSonicEQ + NodeEQ

EQ changes are not audible

  • Confirm Windows and your game use the playback device shown in the app.
  • Open Settings / Troubleshooting and check Equalizer APO attachment.
  • Keep DoveSonicEQ running or close it to the tray; fully exiting turns its managed EQ off.
  • If the analyzer is blank, confirm whether audio is inaudible or only the graph is not moving.
AutoSonic + SoundSight

Listening or display issues

  • Select the same playback source your game or media is actually using.
  • Play audio before starting AutoSonic listening or analysis.
  • For SoundSight, verify the selected source and overlay/display settings.
  • Temporarily close other audio capture tools if the device is unavailable.
Windows downloads

Browser or SmartScreen warning

  • Only continue when the installer came from dovesonic.com or My Downloads.
  • In your browser, open Downloads and choose Keep if the verified download was blocked.
  • For SmartScreen, choose More info, then Run anyway.
  • If a ZIP is incomplete, download it again before extracting.
Quick answers

Common questions

Where is my activation code?

Current versions normally use email sign-in instead of asking you to find and enter a separate code. Use the same email used at checkout.

Why did my DoveSonicEQ processing stop?

Fully closing DoveSonicEQ disables its managed EQ. Leave it running or close it to the system tray when you want the EQ to remain active.

Can I move my purchase to a new computer?

Yes. Sign in through the app or My Downloads and use the device replacement option. If the self-service option is unavailable, email me.

Where is the quick-start video?

The quick-start video is available through My Downloads and after checkout. Each product page also includes current setup guidance.

Purchases

Refund help

DoveSonic software is delivered digitally with a permanent license. If the software is not working correctly, contact me within seven days so I can troubleshoot it with you.

Please email me before opening a payment dispute so I have a chance to resolve the problem directly.

Read the full refund policy
About DoveSonic

Built by ThundaShelly in Canada

DoveSonic is my independent Canadian software project. I make practical Windows audio tools for gamers, headphone users and everyday listening, and I handle the support myself.

When you send feedback, it comes directly to me and helps shape what I improve next.

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